If your ReadCube app gets stuck logging in/updating/installing, there are a few different actions you can take. We suggest you try them in the below order:
The ReadCube Papers browser extension provides access to: A 'magic' full-text button that follows you around the web to give you easy access to articles from our DU Libraries subscriptions (this button is also known as Anywhere Access),. Today, technology company ReadCube announced a collaboration with scholarly publishing platform Sheridan PubFactory. Host to scholarly content since 1999 and provider of the only truly content agnostic platform, Sheridan PubFactory will support the use of ReadCube Sharing services for publications hosted across the platform.
5.) If you want to test the new ReadCube installation with a fresh library, make sure the 'data' folder is moved or deleted from the com.readcube.desktop folder. 6.) Restart your computer. 7.) Download and install the latest ReadCube installer from:www.readcube.com. 8.) Reinstall and start the app to check that everything is in working order. ReadCube General Information Description. Developer of research and reference management software designed to make the world of research accessible and connected. The company's software provides an interactive PDF viewing and article delivery tool to find the literature to quickly add references and full-text PDFs to the library, enabling publishing partners to tackle the technical challenges.
1.) Disable your anti-virus/firewall programs, then try installing again.
We recommend that you check your antivirus/malware software to see if any ReadCube files or folders have been falsely quarantined/'vaulted'. If there are any ReadCube files that are blocked, restoring/whitelisting them and then restarting your computer should fix the problem.
2.) Try a complete re-installation (see below for instructions):
Readcube
Windows XP and up:
1.) Navigate to C:/Users/[account name]/appdata/local by opening the Run dialog and pasting in %localappdata% (select Run from the Start Menu or press the Windows key + R)
2.) Open the 'com.readcube.desktop' folder.
3.) There is an Uninstall utility in this folder - double-click to run it and uninstall the app.4.) Your library database - in the 'data' folder - will not be deleted. To back up the database, move the entire 'data' folder to another location on your computer (e.g. the desktop). 5.) If you want to test the new ReadCube installation with a fresh library, make sure the 'data' folder is moved or deleted from the com.readcube.desktop folder.6.) Restart your computer.
7.) Download and install the latest ReadCube installer from:www.readcube.com
8.) Reinstall and start the app to check that everything is in working order.
9.) To restore your previous library, go back to the com.readcube.desktop folder, delete the 'data' subfolder and replace it with the one you backed up in step 4.
Mac OS X:
1.) Go to ~/Library/Preferences by opening a Finder window and hitting Cmd+Shift+G. Paste in ~/Library/Preferences
2) Open the 'com.readcube.desktop' folder. If you can't find this folder here, check under ~/Library/Application Support.
3.) There is an Uninstall utility in this folder - double-click to run it and uninstall the app.
4.) Your library database - in the 'data' folder - will not be deleted. To back up the database, move the entire 'data' folder to another location on your computer (e.g. the desktop).
5.) If you want to test the new ReadCube installation with a fresh library, make sure the 'data' folder is moved or deleted from the com.readcube.desktop folder.
6.) Restart your computer.
7.) Download and install the latest ReadCube installer from:www.readcube.com
8.) Reinstall and start the app to check that everything is in working order.
9.) To restore your previous library, go back to the com.readcube.desktop folder, delete the 'data' subfolder and replace it with the one you backed up in step 4.
4.) If possible, try installing on a different network.
5.) Do you have Internet Explorer (Windows) or Safari (Mac) browser installed?
If you're getting a Connection Error, please contact support.
6) Contact support@readcube.com.
With the newest version of the ReadCube Papers desktop app, we've added SmartCite for Citekeys which makes it possible to format your references across a wide range of writing platforms (including being an alternative to our dedicated Add-ons for Word and Google Docs.)
If you have not set up citekey management yet on the desktop app please review our Citekey Management article on how to do so.
Beyond Pages, a variety of other writing tools are supported:
- Scriveners (Coming Soon)
- Ulysses (Coming Soon)
If you use a tool that we don't have listed, please let us know at ReadCube Papers Support.
Inserting References in Pages
Copy the citekey on the article information page.
Then in your document paste the citekey in between curly brackets so it looks like {Wu:2016}
If you are adding more than one reference in the same line, you will need to separate citekeys by commas {Wu:2016, Hepatology2020}
*Note - do not include spaces after the period when inserting a reference or there will be a space in between the in-text citations when the document is formatted.
Inserting Bibliography
When you're ready to insert your bibliography simply type {bibliography} onto your Pages document. The format document will do all the heavy lifting when you convert it later.
Exporting Your Pages Document
Now, you're going to export your Pages document to a .docx file. On Pages head to File > Export To > Word. Save the document in a place that is easily accessible, such as your Desktop.
Upload Your Document to Papers
5.) If you want to test the new ReadCube installation with a fresh library, make sure the 'data' folder is moved or deleted from the com.readcube.desktop folder. 6.) Restart your computer. 7.) Download and install the latest ReadCube installer from:www.readcube.com. 8.) Reinstall and start the app to check that everything is in working order. ReadCube General Information Description. Developer of research and reference management software designed to make the world of research accessible and connected. The company's software provides an interactive PDF viewing and article delivery tool to find the literature to quickly add references and full-text PDFs to the library, enabling publishing partners to tackle the technical challenges.
1.) Disable your anti-virus/firewall programs, then try installing again.
We recommend that you check your antivirus/malware software to see if any ReadCube files or folders have been falsely quarantined/'vaulted'. If there are any ReadCube files that are blocked, restoring/whitelisting them and then restarting your computer should fix the problem.
2.) Try a complete re-installation (see below for instructions):
Readcube
Windows XP and up:
1.) Navigate to C:/Users/[account name]/appdata/local by opening the Run dialog and pasting in %localappdata% (select Run from the Start Menu or press the Windows key + R)
2.) Open the 'com.readcube.desktop' folder.
3.) There is an Uninstall utility in this folder - double-click to run it and uninstall the app.4.) Your library database - in the 'data' folder - will not be deleted. To back up the database, move the entire 'data' folder to another location on your computer (e.g. the desktop). 5.) If you want to test the new ReadCube installation with a fresh library, make sure the 'data' folder is moved or deleted from the com.readcube.desktop folder.6.) Restart your computer.
7.) Download and install the latest ReadCube installer from:www.readcube.com
8.) Reinstall and start the app to check that everything is in working order.
9.) To restore your previous library, go back to the com.readcube.desktop folder, delete the 'data' subfolder and replace it with the one you backed up in step 4.
Mac OS X:
1.) Go to ~/Library/Preferences by opening a Finder window and hitting Cmd+Shift+G. Paste in ~/Library/Preferences
2) Open the 'com.readcube.desktop' folder. If you can't find this folder here, check under ~/Library/Application Support.
3.) There is an Uninstall utility in this folder - double-click to run it and uninstall the app.
4.) Your library database - in the 'data' folder - will not be deleted. To back up the database, move the entire 'data' folder to another location on your computer (e.g. the desktop).
5.) If you want to test the new ReadCube installation with a fresh library, make sure the 'data' folder is moved or deleted from the com.readcube.desktop folder.
6.) Restart your computer.
7.) Download and install the latest ReadCube installer from:www.readcube.com
8.) Reinstall and start the app to check that everything is in working order.
9.) To restore your previous library, go back to the com.readcube.desktop folder, delete the 'data' subfolder and replace it with the one you backed up in step 4.
4.) If possible, try installing on a different network.
5.) Do you have Internet Explorer (Windows) or Safari (Mac) browser installed?
If you're getting a Connection Error, please contact support.
6) Contact support@readcube.com.
With the newest version of the ReadCube Papers desktop app, we've added SmartCite for Citekeys which makes it possible to format your references across a wide range of writing platforms (including being an alternative to our dedicated Add-ons for Word and Google Docs.)
If you have not set up citekey management yet on the desktop app please review our Citekey Management article on how to do so.
Beyond Pages, a variety of other writing tools are supported:
- Scriveners (Coming Soon)
- Ulysses (Coming Soon)
If you use a tool that we don't have listed, please let us know at ReadCube Papers Support.
Inserting References in Pages
Copy the citekey on the article information page.
Then in your document paste the citekey in between curly brackets so it looks like {Wu:2016}
If you are adding more than one reference in the same line, you will need to separate citekeys by commas {Wu:2016, Hepatology2020}
*Note - do not include spaces after the period when inserting a reference or there will be a space in between the in-text citations when the document is formatted.
Inserting Bibliography
When you're ready to insert your bibliography simply type {bibliography} onto your Pages document. The format document will do all the heavy lifting when you convert it later.
Exporting Your Pages Document
Now, you're going to export your Pages document to a .docx file. On Pages head to File > Export To > Word. Save the document in a place that is easily accessible, such as your Desktop.
Upload Your Document to Papers
Once your document is saved as a .docx file, head back to Papers > Tools > Format Document
Readcube Login
You will need to select the library the references you used came from, whether your Personal or Shared Library. Choose from over 9,000 different reference styles from the style list. Then browse for your document and Save As.
Your new formatted document will save in the same location as your converted Pages document.
When you open it up you will find a completely formatted document.
Readcube Cost
*Note, if you chose the wrong library when selecting it from the format document, your references will not convert and stay as citekeys.
